Vendor Liaison Specialist

4 weeks ago

Melbourne, Victoria, Australia Square Full time

Job Summary

We are seeking a highly skilled Vendor Liaison Specialist to join our team at Square. In this role, you will be responsible for facilitating collections activity and reducing losses in accordance with our company guidelines and Australian & New Zealand Regulatory requirements.

Key Responsibilities

  • Liaise with customers, external Debt Collections Agencies (DCA), and customer service teams to ensure seamless collections activity.
  • Accountable for completion of applicable outsourcing activities and ensuring regulatory requirements are met.
  • Drive performance to ensure ongoing improvement and collection efficiency.
  • Facilitate annual DCA Audits and identify, evaluate, monitor, and escalate third-party risks to the business as needed.
  • Participate in DCA Call Calibrations sessions and facilitate Monthly, Quarterly Governance meetings.
  • Coordinate and manage changes to supplier and third-party management processes driven by policy, regulations, or improvement opportunities.
  • Manage and monitor contracts inclusive of service level agreements (SLAs) of third-party collection's vendors.
  • Complete Collections reporting requirements as per Global Collection Oversight Framework.
  • Build and maintain relationships with key stakeholders by collaborating with cross-functional teams to set targets, streamline collections processes, and enhance efficiency in line with overall business goals.

Requirements

  • Proven experience in stakeholder engagement and relationship management, both internally and externally.
  • High level of emotional intelligence and the ability to remain calm under pressure.
  • Experience in call auditing/call calibrations.
  • Collections experience.
  • Shown expertise with financial investigations demonstrating risk-based judgment, problem-solving skills, and strong analytical ability.
  • Must have strong interpersonal, influencing, and facilitation skills, with strong oral and written communication ability.
  • Shown ability to effectively work independently while also collaborating with team members as well as internal business units and industry peers.
  • Exceptional client focus: ability to form relationships and establish trust, respect, competence, and confidence effectively and quickly.
  • Working knowledge of ANZ Regulatory requirements; BNPL code, DCGs, ASIC, Privacy Act, CCFA etc.

About Us

Square is a global technology company with a focus on financial services. We build tools to help more people access the economy. Our company values include being fair, inclusive, and committed to an equal opportunity workplace.

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