Customer Relationship Advocate

11 hours ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $70,000 - $90,000
Job Description

We are seeking a highly skilled Customer Relationship Advocate to join our team. As a key member of our organization, you will play a critical role in delivering exceptional customer service and building strong relationships with our clients.

Your primary responsibility will be to engage with customers over the phone, addressing their needs and concerns in a professional and empathetic manner. You will work closely with our team to understand customer pain points and develop creative solutions to retain them.

About the Role
  • Respond to inbound calls and provide timely, effective support to customers.
  • Negotiate with customers to resolve issues and turn disconnections into opportunities.
  • Collaborate with colleagues to share knowledge and best practices.
  • Participate in ongoing training and development to enhance your skills and expertise.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A proven track record of delivering excellent customer service in a fast-paced environment.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers.
  • Excellent problem-solving skills, with the ability to think creatively and outside the box.
  • A commitment to ongoing learning and development, with a desire to continuously improve your skills and knowledge.
Benefits

In addition to the opportunity to make a meaningful impact on our customers' lives, you will also enjoy:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive team environment.
About You

We are looking for a talented individual who is passionate about delivering exceptional customer service and building strong relationships with our clients. If you have a proven track record of success in a similar role and are eager to take on new challenges, we encourage you to apply.

Please note that we are an equal opportunities employer and welcome applications from all qualified candidates.

Keyword: CustomerService

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