Freight Forwarding Team Lead Opportunity

2 days ago


Sydney, New South Wales, Australia PATH4 Group Full time

At PATH4 Logistics, we are seeking a seasoned professional to join our team as a Freight Forwarding Team Lead. This is an exciting opportunity for an experienced forwarder to step into a leadership role and elevate their career in the logistics industry.

About the Role

In this position, you will lead a dedicated team of 6-10 professionals, providing guidance and direction to ensure top-notch service while fostering a collaborative environment. Your ability to make critical business decisions, resolve challenges efficiently, and build strong internal relationships will be essential to your success.

You will be responsible for:

  • Managing and resolving escalated customer complaints, delivering real-time solutions with poise and precision.
  • Troubleshooting and offering insights for SOP improvements to enhance operational efficiency.
  • Cultivating strong relationships across internal operational departments.
  • Leading, mentoring, and managing your team to achieve performance goals.
  • Overseeing final mile invoicing to ensure accuracy and timely processing.
About You

We are looking for a candidate who is:

  • Customer-Focused: Able to understand client needs and deliver an exceptional customer experience.
  • Goal-Oriented: Able to set clear, realistic objectives and lead your team to success.
  • Decisive: Comfortable making critical business decisions with a collaborative approach.
  • Mentor: Experienced in coaching others, with a commitment to nurturing talent and facilitating growth.
Requirements

To be successful in this role, you will need:

  • A minimum of 3-5 years of experience in a client relationship role within the Freight Forwarding industry.
  • At least 1 year of experience in a supervisory or team leadership role.
  • Solid operational knowledge in freight forwarding.
What We Offer

Join us at PATH4 Logistics and enjoy a competitive salary, based on your experience, flexible work-from-home policy, and ample career progression opportunities. Our management team provides ongoing support and guidance, allowing you to grow professionally and maintain a healthy work-life balance.

Location and Salary

This is a hybrid opportunity located in Matraville. The salary range is competitive, based on your experience.



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