Freight Forwarding Leadership Role

2 weeks ago


Sydney, New South Wales, Australia PATH4 Group Full time

PATH4 Logistics is a global powerhouse in the logistics industry, offering an exciting opportunity for a seasoned forwarding professional to step into a leadership role as Freight Forwarding Leadership. If you're ready to elevate your career and bring your customer service expertise to the next level, this position might be for you.

In this role, you'll lead a dedicated team, providing support and direction to ensure top-notch service while fostering a collaborative environment. Your ability to make critical business decisions, resolve challenges efficiently, and build strong internal relationships will be essential to your success.

**Key Responsibilities:**

  • Manage and resolve escalated customer complaints, delivering real-time solutions with poise and precision.
  • Troubleshoot and offer insights for SOP improvements to enhance operational efficiency.
  • Cultivate strong relationships across internal operational departments.
  • Lead, mentor, and manage a team of 7, ensuring alignment with performance goals.
  • Oversee final mile invoicing to ensure accuracy and timely processing.

About You:

  • Customer-Focused: You understand client needs and deliver an exceptional customer experience.
  • Goal-Oriented: Able to set clear, realistic objectives and lead your team to success.
  • Decisive: Comfortable making critical business decisions with a collaborative approach.
  • Mentor: Experienced in coaching others, with a commitment to nurturing talent and facilitating growth.

**Essential Requirements:**

  • Minimum 3-5 years in a client relationship role within the Freight Forwarding industry.
  • At least 1 year of experience in a supervisory or team leadership role.
  • Solid operational knowledge in freight forwarding.

As a key member of our PATH4 Group team, you can expect a competitive salary of up to $95,000 + super + benefits and a flexible work-from-home policy. Join us in Matraville and take advantage of ample career progression opportunities and a balanced work-life environment.



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