Facilities Management Support Specialist

4 days ago


Milton, Queensland, Australia Pronto Software Full time

About the Role

We are seeking a skilled Facilities Management Support Specialist to join our team at Pronto Software. As a Support Consultant, you will play a critical role in providing first and second-level support services to our customers, utilizing your expertise in facilities management modules.

Your Key Responsibilities

  • Triage and review reported issues to provide timely and effective solutions to our customers.
  • Analyse and provide advice to customers on the ongoing impacts of their projects, plant maintenance, and/or services processes.
  • Engage with customers via multiple technology methods to discuss their requirements and provide solutions.
  • Document program issues and deployment of fixes to ensure seamless support.

About Our Team

Our Support Consultants work in the Brisbane branch, serving customers locally and globally. We offer a Hybrid Work Arrangement, allowing you to find flexibility in your working week. If you're passionate about using ERP systems to create, manage, and monitor projects, plant maintenance, and/or service field areas, we want to hear from you.

What We Offer

As a Facilities Management Support Specialist at Pronto Software, you will have the opportunity to work with a well-established and mature Software Development and vendor Company, with over 1500 clients. You will be part of a friendly and collaborative team, enjoying problem-solving and troubleshooting, and providing the right advice and solutions to our customers.



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