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Cloud Support Specialist
2 months ago
About the Role
We are seeking a skilled Cloud Support Engineer to join our team at Pronto Software. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers in relation to Pronto Xi ERP, Cognos business intelligence, and various mobile application solutions.
Key Responsibilities
- Resolution and response of customer requests
- Triage and escalation of more complex issues as required
- General operational activities, e.g. backup verifications, Customer DR testing
- Documentation
- Email management
- Linux Shell Scripting and System Administration
- MS Windows Server, SQL, AD & VMWare system Administration
About Our Team
You will be working alongside a friendly and supportive team, with a focus on providing excellent customer service. Our team is responsible for delivering IaaS, PaaS & SaaS to support enterprise solutions, including the Pronto Xi ERP to our customers.
What We Offer
- Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team
- Exposure to cross-functional Cloud teams (Infra, Network, Security) – develop your career and experience
Where You'd Be Working
This role is in Milton QLD, working alongside Pronto Cloud (in North Ryde NSW), part of Pronto Software. Our employees stick around because they enjoy their colleagues, culture and supportive team.
