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Medical Administrative Assistant

2 weeks ago

Melbourne, Victoria, Australia beBeeAdministrative Full time $64,000 - $79,000

At St Vincent's Private Hospital Melbourne, our Day Infusion Services deliver high-quality, compassionate care to patients undergoing oncology and haematology treatments. With specialist medical suites co-located on-site, our team provides seamless and personalised care in a collaborative, multidisciplinary environment.

We are seeking an experienced and compassionate Medical Administrative Assistant to join our Day Infusion Services team. This dynamic role provides front-line support to both our Day Oncology Unit and co-located Oncology and Haematology consulting suites.

As the first point of contact for many of our patients, you'll play a vital role in creating a welcoming and reassuring environment while providing high-level administrative and clerical support to both clinical and medical staff.

Key Responsibilities
  • Manage patient bookings using MOSAIQ, ensuring protocol compliance
  • Conduct pre-admissions and health fund eligibility checks via IBA
  • Prepare and distribute pre-admission paperwork and education packs
  • Liaise with pharmacy for chemotherapy drug verification
  • Coordinate tests and scans for patients
  • Process admissions and discharges using IBA
  • Support the broader nursing and medical team with reception and general administrative duties

Requirements include previous experience in medical reception or healthcare administration, strong interpersonal and customer service skills with a compassionate, patient-focused approach, high attention to detail, and ability to work efficiently in a fast-paced clinical setting. Proficiency in MOSAIQ, IBA, and deLacy systems is desirable, as is experience in oncology/infusion or specialist rooms. Commitment to infection control and patient safety protocols is essential.