Highly Skilled IT Support Expert Wanted
4 weeks ago
We are a fast-growing and stable Managed Service Provider with over 15 years of consistent growth, looking for an exceptional IT professional to join our team. With over 270 staff across Australia, New Zealand, Philippines, South Africa, and Ireland, we offer a dynamic culture, clear vision, and strong leadership.
We pride ourselves on being a great place to work, where we only hire the best people. As a Senior Service Desk professional in South Australia, you will be part of a team that values training, development, and career growth.
Our ideal candidate has a deep understanding of Managed Services and mid-tier client needs. You will provide remote service desk support to various client environments, from 10 to 500 users, as both a point of escalation and Subject Matter Expert (SME).
The successful candidate will have experience working with online and on-prem servers, desktops, and applications within Microsoft Azure, AD, and M365 environments. They will also be familiar with cloud infrastructures, including Azure, Hyper-V, and Citrix.
We offer a competitive salary, ranging from $90,000 to $120,000 per year, depending on experience. This includes a compelling package with salary, training, and flexible arrangements.
Some key benefits include:
- A comprehensive knowledge of Windows Server, Azure, and Exchange
- Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
- Experience working with an IT outsourcer or managed service provider (MSP) is an advantage
- An understanding of ticketing systems and customer service principles is critical
We welcome applications from Neurodiverse candidates and appreciate disclosure along with the application. We offer flexible options to showcase your skills.
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