Exceptional IT Professional Sought for Cloud Infrastructure Support Role
3 weeks ago
We are seeking a highly skilled and experienced Senior Support Technician to join our team at First Focus, Australia's leading Managed Service Provider. The ideal candidate will have a deep understanding of cloud infrastructure, including Azure, Hyper-V, and Citrix.
Key Responsibilities- Providing remote service desk support to clients with environments ranging from 10 to 500 users, as both a point of escalation and Subject Matter Expert (SME)
- Supporting online and on-prem servers, desktops, and applications within Microsoft Azure, AD, and M365 environments
- Delivering support for Azure, Hyper-V, and Citrix cloud infrastructures
- Performing troubleshooting across various technologies and liaising directly with key contacts inside clients
- Occasional project team work to deploy solutions for customers
- Advanced understanding of end-user support, IT troubleshooting, and Active Directory
- Comprehensive knowledge of Windows Server, Azure, and Exchange
- Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
- Experience working with an IT outsourcer or managed service provider (MSP) is an advantage
- An understanding of ticketing systems and customer service principles is critical
- A compelling package that includes salary, training, and flexible arrangements
- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
- First Focus offers hybrid working arrangements to promote flexibility and work-life balance
- 'Never Stop Growing' is deeply embedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications
- Staff are encouraged to take advantage of our weekly internal training sessions and library
First Focus is a stable and focused company with over 15 years of consistent growth. We pride ourselves on being a great place to work, with a dynamic culture, clear vision, and strong leadership. We value diversity and welcome applications from neurodiverse candidates.
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