CTP Specialist

2 days ago

Brisbane, Queensland, Australia beBeeComplaint Full time $80,000 - $120,000

Meaningful impact awaits as a CTP Specialist. Resolve complaints across schemes, engage with customers and stakeholders, assess carefully, communicate professionally.

Your Role
  • Manage complaints, liaise with external bodies for fair resolutions.
  • Engage with customers, provide clear guidance and empathetic support.
  • Assess complaints carefully, make well-reasoned decisions, communicate outcomes professionally.
  • Collaborate with a team to improve customer experience.
Key Requirements
  • 5+ years of complaint management experience.
  • Strong understanding of regulatory processes.
  • Customer-focused mindset, excellent communication, negotiation and problem-solving skills.
  • High resilience in managing complex cases.
  • Excellent time management and analytical thinking skills.
Benefits

Join a resilient business, enable iconic insurance brands.

Additional Information

This is a specialist role requiring careful consideration and professional communication.

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