Credit Specialist

2 weeks ago


Melbourne, Victoria, Australia AGL Full time
About the Role

We are seeking an experienced Credit Specialist to join our Credit & Affordability business unit. As a Credit Specialist, you will be responsible for managing complex issues and escalations related to customer indebtedness, including sensitive situations. You will work closely with key stakeholders to develop strategic processes and policies to address and mitigate future instances of debt.

Key Responsibilities:

  • Managing complex issues and escalations of indebted customers, including customers in sensitive situations.
  • Completing complex reconciliations across customers, reviewing account and interaction history to determine the best approach to address customer debt.
  • Proactively collating and presenting escalation themes to develop resolutions and strategic processes to address and mitigate future instances.
  • Maximizing cash flow and minimizing current and future bad debt exposure from the portfolio.
  • Being the initial point of contact and escalation for credit officers within the portfolio.
  • Collaborating with external lawyers to prepare and execute litigation proceedings, providing necessary documentation and insights while managing ROI on cost.

What You'll Bring:

  • Demonstrated experience in managing complex issues and escalations at an individual level and rolling out learnings to peers.
  • Proven assertiveness and negotiation skills.
  • Sound conflict resolution skills with the ability to elicit commercial outcomes even when dealing with customer disputes.
  • Proven experience working with legal teams on debt recovery and litigation processes, goal-oriented and thriving on meeting and exceeding targets.
  • Excellent analytical and financial data interpretation skills, particularly in assessing risks related to high-value, high-risk customer cohorts.

About AGL

At AGL, we value diversity and welcome applicants from various backgrounds. We are committed to maintaining a diverse workforce and encourage applicants to share their lived experiences. We offer a wide range of benefits, including flexible working options, discounts on energy and telcos, and access to study assistance and AGL's share purchase plan. Learn more about our diversity and inclusion initiatives at www.agl.com.au/careers.



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