Senior Operations Analyst, Programs

4 weeks ago

Sydney, New South Wales, Australia Berkshire Hathaway Specialty Insurance Full time

Job Opportunity:

Berkshire Hathaway Specialty Insurance (BHSI) is seeking a highly skilled Senior Operations Analyst to join our Australia and New Zealand Operations team in Sydney. As a key member of our team, you will be responsible for ensuring the smooth operation of our Programs products, including data integrity, operational processes, compliance, and functionality.

About the Role:

  • Operational oversight of commercial schemes and programs, including vetting, due diligence, onboarding, and monitoring of data and payment reconciliations.
  • Manage monthly premium bordereaux process from program administrators, ensuring timely, accurate, and compliant data receipt.
  • Ensure policy forms comply with BHSI's standard format.
  • Monitor policy transactions to ensure compliance with BHSI and regulatory requirements.
  • Oversee transactional payments and work with program administrators to resolve unreconciled payments or non-payment situations.
  • Engage with underwriters and programs teams in the vetting and onboarding process for new programs.
  • Develop and foster relationships with program administrators.
  • Collaborate with Operations and Legal Departments to develop operational and compliance standards.
  • Work with IT and global Operations teams on policy administration system requirements and implementation.
  • Liaise with the Global Operations team on organizational best practices, process changes, and reporting capabilities.
  • Establish and monitor performance metrics for assigned programs.

Requirements:

  • Minimum 3-5 years of experience in Property and/or Casualty liability insurance.
  • In-depth understanding of policy construction, regulatory requirements, rating, and policy issuance.
  • Ability to work independently and collaboratively with all management levels and underwriting disciplines.
  • Strong analytical and problem-solving skills.
  • Advanced Excel and Word skills.
  • Proven attention to detail.
  • Strong communication skills, both verbal and written.
  • Degree or equivalent education, and/or strong insurance qualifications are preferred.

BHSI Offers:

  • A competitive package and exciting growth opportunities for career-oriented teammates.
  • A dynamic, action-oriented, and thoughtful environment centered on doing the right thing for our customers, teammates, and stakeholders.
  • A purposely non-bureaucratic organization that emphasizes individual excellence in a team framework.

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