Expert ICT Service Support Specialist

3 days ago

Sydney, New South Wales, Australia beBeeICTAnalyst Full time $67,589 - $72,033
About the Job

The ICT Service Desk Analyst role requires a professional who can deliver high-quality first-level support services to customers.

Responsibilities include utilizing incident and request management processes to resolve issues, identifying and assigning tasks to appropriate teams, and contributing to continuous improvement of ICT Service Delivery operations.

This work contributes to the "Delivering Digital" ICT Master Plan and is focused on enhancing ICT infrastructure services for government schools and preschools.

  • Providing timely and effective ICT support services
  • Utilizing best practice processes and ITIL framework
  • Identifying and assigning tasks to support teams
  • Contributing to ongoing improvement of ICT Service Delivery operations

To be successful in this role, you will need:

  • A tertiary qualification in an ICT related discipline or equivalent experience
  • ITIL v4 Foundations certification
  • Excellent ICT technical and communication skills

Please note that certain certifications and courses are requirements of this role.

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