Head of Operations

2 months ago


Melbourne, Victoria, Australia McMillan Shakespeare Limited Full time
About the Role

We are seeking an experienced and strategic leader to join our team as Head of Operations. This is a key role that will be responsible for driving operational excellence and customer experience across our business.

Key Responsibilities
  • Provide strategic direction and leadership to the Operations team to achieve business objectives.
  • Develop and implement operational strategies to improve customer experience, efficiency, and effectiveness.
  • Lead cross-functional teams to drive business improvement initiatives and projects.
  • Collaborate with senior leadership to develop and implement business strategies.
  • Monitor and evaluate the effectiveness of operational strategies and make data-driven decisions to drive continuous improvement.
  • Develop and maintain strong relationships with key stakeholders, including customers, employees, and partners.
  • Ensure compliance with regulatory requirements and industry standards.
Requirements
  • Minimum 10 years' experience in operations management, customer service, or a related field.
  • Proven track record of driving operational excellence and customer experience improvement.
  • Strong leadership and change management skills.
  • Ability to analyze data and make informed decisions.
  • Excellent communication and interpersonal skills.
  • Experience in project management, budgeting, and planning.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to make a meaningful contribution to our business and customers.

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