Emergency Call Centre Specialist

7 days ago

Ballarat, Victoria, Australia beBeeCommunication Full time $62,462 - $93,592

Be part of a dynamic team that makes a real difference in people's lives.

About the Role

As an Emergency Communications Officer, you will receive and process emergency calls from the public and other emergency services agencies. You will work in a fast-paced environment where every day is different and rewarding in equal amounts.

You will be supported by your team and leaders from day one, with comprehensive training before taking real triple zero calls. This role offers flexibility and balance, with various roster options available depending on your preferred location.

Key responsibilities include:

  • Responding to emergency calls with composure and empathy
  • Multitasking and working under pressure
  • Using software systems to manage calls and data

We are looking for candidates who possess strong communication skills, persistence, and decision-making abilities. If you enjoy working in a busy environment and are tech-savvy, this role may be suitable for you.

About You

To succeed in this position, you should have:

  • Excellent listening and communication skills
  • The ability to remain calm and composed in stressful situations
  • A high level of attention to detail and multitasking skills
  • Proven experience in customer service or a related field

We offer a competitive salary and benefits package, including fully paid training, attractive pay conditions, and a range of employee support programs. Our organization values diversity and inclusion and encourages applications from candidates from diverse backgrounds.

If you are a motivated individual looking for a challenging and rewarding career, please apply now.

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