Quality Manager

Advance Quality Management Systems

We are seeking a highly skilled and experienced Quality System Improvement Officer to join our team. In this role, you will play a vital part in enhancing our quality culture maturity and maintaining our quality and risk management systems.

The successful candidate will have broad working knowledge of quality management systems, with preference given to NATA ISO17025 and ISO15189, TGA Code of Good Manufacturing Practice and ISO9001, as well as an understanding of business improvement frameworks and tools.

In addition to your technical skills, you will possess excellent interpersonal skills, be able to effectively communicate complex information, and have the ability to build trust and find creative solutions that work for everyone.

You will contribute to business improvement initiatives, support our quality and risk training program, and facilitate quality and risk management system training programs. Your experience in non-conformance management, investigation and root cause analysis will be essential in driving operational excellence.

If you are a motivated and results-driven individual with a passion for quality management, we encourage you to apply for this exciting opportunity.

About You

You're someone who brings order to complexity while staying practical and people focused. Your approach to quality management balances requirements with practicality, and you have a natural talent for building trust and finding creative solutions that work for everyone.

What makes you excel is your ability to see beyond rigid procedures while maintaining compliance. You genuinely enjoy collaborating with others, have the patience to see solutions through, and can adapt your approach to match different situations and stakeholders.

Key Responsibilities

- Contribute to, maintain and improve the integrated Quality and Risk Management System ensuring it complies with the relevant regulatory and legislative requirements.
- Conduct internal audits and facilitate external audits, focusing on continuous improvement.
- Provide regular reports detailing analysis and evaluation of quality system activities, and provide recommendations to senior management on issues, risks and trends.
- Prepare and analyze management reports and incident reports; coordinate and monitor the implementation of recommended improvements in consultation with relevant stakeholders
- Manage and conduct investigations using process mapping and root cause analysis tools to address quality and business-related issues impacting on the provision of services and products.
- Manage the Institute's Quality Assurance Program, including evaluation and reporting of results.
- Facilitate business improvement projects within Quality and Improvement and across the Institute
- Administer, manage and update the electronic quality management system, including document control, non-conformity management and approved suppliers

About Our Organization

We value diversity and inclusion, and strive to create a workplace where everyone feels valued, respected and supported. We offer a range of benefits, including flexible work arrangements, employee assistance programs, peer support programs and cultural and ceremonial leave.

Join us and be part of a vibrant community that shares your passion for quality management and making a difference in the world.

Benefits

We offer a comprehensive range of benefits, including:

- Employee Assistance Program (EAP)
- Peer Support Programs
- Flexible Work Arrangements
- Cultural and Ceremonial Leave
- Study Leave
- Social Club Membership
- Reproductive Health and Wellbeing Leave
- Myki and V/Line Commuter Club
- Novated Leasing

As a Quality System Improvement Officer, you will have the opportunity to work collaboratively with our team to drive operational excellence and make a real impact in the world.