Hospital and Family Relationships Manager

• Can be based in our offices in NSW, SA, QLD, or VIC
• Join a dynamic family support team changing the cancer story for kids
• Permanent, full time with a flexible hybrid working model

Do you want to make a real difference? Come join Camp Quality, a children's cancer charity that has been bringing positivity, fun and laughter back into the lives of kids impacted by cancer for over 40 years. Camp Quality delivers services and programs free of charge for kids and their families at every stage of the cancer experience.

We live by our motto that 'laughter is the best medicine' which means being part of our team involves a happy, connected workplace. At Camp Quality, we appreciate the unique skills and experience each team member contributes and offer an inclusive, supportive culture to help them thrive.

About the Role

The Hospital and Family Relationships Manager is part of the Services and Programs team and you will be responsible for overseeing Camp Quality's hospital engagement nationally. Ensuring strong relationships are maintained at each paediatric hospital, you will also support other hospital services such as Child Life Therapy and Beads of Courage. You will oversee our Family Advisory Committee and our Voice of Children Committee and will enjoy playing a key part in our ongoing engagement with families.

This role will also provide both Clinical Supervision and Psycho-Social support to the wider Services & Programs team, and you will facilitate supervision sessions for those staff members working closely with families impacted by cancer.

• Work with paediatric hospitals nationally
• Play a key role in our Child and Youth Cancer Alliance
• Engage with our families and provide psycho - social support to the wider Services and Programs Team

The benefits of working at Camp Quality

• Flexible working arrangements, including a hybrid model of working from home and the office
• Generous salary packaging options
• Additional leave days for permanent employees – we call them Celebrating Life Benefits
• Annual remuneration reviews
• Helping Camp Quality be a source of positivity and support for kids impacted by cancer
• Enjoy the culture of an award winning organisation, for the second year running -Best Workplace 2023 and Employer of Choice 2024

Experience and Knowledge

• 5+ years' relative experience gained within the not-for-profit, health or commercial sectors
• Experience in management/leadership within health or community sectors and/or demonstrated ability to provide support to team members and contribute strategically to a team
• Proven ability to engage and quickly create rapport with referrers, external agencies and families impacted by cancer
• Leadership experience including stakeholder engagement with various stakeholders and leading projects
• Proven ability to present to external stakeholders

Qualifications and Training

Preferred:

• Tertiary qualifications in Psychology, Social Work, Allied Health, Occupational Therapy, Nursing, Communications, stakeholder management, project management or similar.

Other requirements for this role:

• You offer superb customer service, with strong interpersonal skills and proven ability to engage in building relationships
• You have an empathetic and flexible approach to manage the sensitivity of diverse families
• Highly organised, you are adaptable, with the ability to prioritise and manage deadlines with strong project management skills
• Current driver's license
• Some reasonable out-of-hours work and communication will be required in extenuating circumstances
• Inter / intra state travel will be required
• Current Working With Children Check

Applications close on Monday 25 August 2025

Diversity and Inclusion

Camp Quality honours human rights, celebrates diversity and fosters a climate of mutual respect to promote an inclusive environment that affirms the intrinsic value of each individual. We are an equal opportunity employer and encourage applications from Aboriginal and Torres Strait Islander people and people of all cultural backgrounds, ages, genders, sexual orientations, religions, as well as those that are neurodiverse, with a disability or carer responsibilities. Should you have any particular support needs, you are encouraged to include these in your application so we can explore with you during the recruitment process.

All front-line employees (working in a position with direct contact with children, families, and working in schools or hospitals) must supply evidence of applicable immunisations prior to commencing the role. We are proud to hold National Safeguarding Children accreditation. All successful candidates must undergo an extensive screening process prior to appointment and hold a valid working with children check.