Cloud Adoption Strategist
2 weeks ago
Role Overview
We are seeking an experienced Cloud Adoption Strategist to join our team at Microsoft. In this role, you will be responsible for managing and orchestrating delivery activities within high-profile accounts, driving customer cloud adoption and success.
Key Responsibilities
- Create customer value by accelerating cloud consumption, supportability, and influencing upsell
- Deliver an easy and connected experience, building trust through customer centricity
- Improve customer experience with technical intensity and action customer feedback
- Orchestrate collaboration across the Customer Success Unit to drive better customer outcomes through cross-cloud solutions
- Lead overall Delivery Governance across the account, working in partnership with the MS Account team and customer Executive stakeholders
Requirements
- Over fifteen years of experience managing the delivery of innovative IT solutions with measurable impact on business outcomes
- Demonstrated ability to develop and maintain effective long-term relationships at all levels in a customer organization
- Broad understanding of Microsoft technologies and industry megatrends, including cloud strategies
- Strong Program and Project Management skills, including experience with adoption/change management and benefits realization
- Solid understanding of service management and operations management
- Portfolio management and account planning
- Influencing skills
- Experience in people and process capability improvement
- Strategic and analytical thinker with an eye for detail
- Degree or equivalent in a relevant discipline
- Strong written and verbal communication skills
- Financial Services Industry experience (Banking preferred)
Benefits and Perks
- Industry-leading healthcare
- Education resources
- Discounts on products and services
- Savings and investments
- Generous time away
- Giving programs
- Opportunities to network and connect
About Microsoft
At Microsoft, we are committed to empowering every person and organization on the planet to achieve more. Our mission is to create technology that makes a difference in people's lives, and we are looking for talented individuals who share our passion for innovation and customer success.
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