Senior Service Delivery Manager

4 days ago


Cleveland, Queensland, Australia beBeeSecurity Full time US$40,000 - US$80,000
Job Summary

We are seeking a Senior Service Delivery Manager to oversee the execution of security services at our client's site. This role involves supervising and coordinating teams to ensure quality service delivery, fostering effective communication among stakeholders, and providing guidance to staff.

The ideal candidate will possess excellent interpersonal and written communication skills, be able to effectively manage multiple priorities, and maintain a professional demeanor in interactions with clients and colleagues.

Key Responsibilities
  • Serve as a liaison between site supervisor, Account Manager/Field Operations Manager, and security officers
  • Supervise staff on assigned shift, providing coaching, recognition, and discipline within approved empowerment range
Requirements
  • At least 18 years old
  • Possess high school diploma or equivalent, or 5 years verifiable experience
  • Effective written and oral communication and interpersonal skills
  • Ability to deal with all levels of personnel and the general public in a professional and effective manner
  • Must frequently prepare written reports and logs in neat, legible handwriting
  • Must read and understand all operating procedures and instructions


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