Client Planning Service Delivery Manager

2 weeks ago

Cleveland, Queensland, Australia STAR Community Services Full time
Client Planning Service Delivery Manager

Join Our Team as a Client Planning and Service Delivery Manager

Are you a passionate and experienced leader ready to make a meaningful difference in aged care and disability support? STAR Community Services is seeking a dynamic Client Planning and Service Delivery Manager to lead a multidisciplinary team and champion high-quality, person-centred care under the Support at Home Program and NDIS.

Who is STAR Community Services?

STAR Community Services is an award-winning not-for-profit supporting elderly and people with disabilities since 1996. We provide affordable, reliable aged care and disability services—including Support at Home, NDIS, transport, social activities, and companionship—to help clients live independently and stay connected. With help from dedicated staff and local volunteers, we serve Redlands, Ipswich, Logan, Gold Coast, and Toowoomba. STAR is committed to building inclusive communities and combating social isolation through regular programs and events.

About the Role

As the Client Planning and Service Delivery Manager, you will provide strategic and operational leadership across multidisciplinary teams, delivering aged care and NDIS services. The role ensures high-quality, person-centred, and compliant service delivery aligned with the Aged Care Act 2024, Strengthened Quality Standards, and NDIS Practice Standards.

Key Responsibilities

Clinical and Operational Leadership

  • Provide clinical guidance aligned with aged care and NDIS standards
  • Lead complex case management, policy adherence, and quality practice
  • Manage, mentor, and support multidisciplinary teams
  • Foster a respectful, inclusive culture focused on safety and performance

Person-Centred Planning

  • Oversee development and review of care/support plans aligned with goals and compliance
  • Support collaborative planning with clients, families, and other providers

Service Oversight

  • Manage home and NDIS service delivery to meet assessed needs and KPIs
  • Resolve complaints and oversee service utilisation

Quality & Compliance

  • Ensure adherence to relevant legislation and standards
  • Conduct internal audits and lead continuous improvement

Risk and Incident Management

  • Identify, document, and manage clinical risks and incidents
  • Lead investigations and ensure compliance with reporting protocols

Stakeholder Engagement

  • Liaise with external stakeholders and represent STAR in forums

Innovation and Evidence-Based Practice

  • Champion wellness and reablement models
  • Lead integration of evidence-based practices

Workforce Development

  • Identify training needs and provide professional development
  • Promote continuous learning and supervision

Data, Reporting, and Financial Management

  • Monitor KPIs, clinical outcomes, and budgets
  • Collaborate with finance to ensure proper claims and allocations

Staff Wellbeing and Culture

  • Promote safe work practices and psychological safety
  • Support WHS, staff wellbeing, and a positive team culture

Why STAR Community Services?

Join a values-driven organisation committed to excellence, innovation, and respect. We offer a supportive work environment where your leadership makes a tangible impact on the lives of older Australians and people with disability.

What can STAR Community Services Offer you?

  • Full Time based in Cleveland
  • Competitive salary package + benefit of NFP salary sacrifice options. Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
  • Access to package meal and entertainment expenses via salary packaging
  • Opportunity to join a supportive organisation with friendly People & Culture
  • Employee assistance program
  • Purpose driven organisation making a real difference in the communities we service
  • Convenient location with free parking onsite

What will you bring to the role?

  • Bachelor in Nursing/Allied Health; AHPRA registration
  • 3+ years in clinical/care management (home/community-based care)
  • Knowledge of aged care reforms and NDIS
  • Budget and performance monitoring experience
  • Strong leadership, compliance, and IT skills

Ready to lead the future of home care and NDIS service delivery? Apply Today:

Hit the apply button, upload your resume and letter of application. You will be required to complete a key selection criterion, which our team will send you once you have been shortlisted.

We are committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.

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