Business Relationship Manager

5 days ago

Australia beBeeCustomerSuccess Full time $144,000 - $164,000

Unlock Global Opportunity with Deel's All-in-One Payroll and HR Platform

Job Overview:

We are seeking a passionate professional to fill a key role in our organization. As the face and voice of our clients, you will build genuine and durable relationships while converting those relationships into opportunities for long-term revenue growth.

You will serve as our client's trusted advisor by providing strategic guidance on operational and product-related issues. You will also advocate for clients internally to champion new products and capabilities that expand each client's business with us.

Key Responsibilities:
  • Manage a diverse portfolio of accounts, including low to mid-sized spend accounts and accounts with strategic growth potential.
  • Identify and flag risks that could lead to customer churn; engage internal stakeholders to resolve issues swiftly while managing customer communications.
  • Build relationships with key stakeholders and conduct regular business reviews.
  • Collect product and operational feedback and share it with relevant internal stakeholders.
  • Provide a high-quality day-to-day experience for customers and coordinate with internal teams to ensure timely responses and completion of requests.
  • Drive adoption of platform features to improve customer experience and retention.
Requirements:
  • Minimum of 4+ years of relevant work experience, including client-facing experience.
  • Experience in fast-growth startups, top-tier management consulting, investment banking, or private equity plays a role.
  • Strong relationship-building skills; maintains composure under pressure and celebrates partner successes.
  • Quantitatively inclined and data-savvy; able to extract insights from data and translate into actionable recommendations.
  • Self-starter with a growth mindset; thrives in fast-paced environments with high responsibility.
  • Proven track record of achievement and impact.
  • Strong analytical foundation with the ability to manipulate and synthesize data.
  • Curious by nature with a desire to make an impact.
  • Proficiency in English and native Korean language.

Candidates should possess strong organizational and time management skills, with the ability to prioritize tasks effectively and meet deadlines. The ideal candidate will be a strategic thinker who can balance multiple projects simultaneously and communicate complex ideas clearly.

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