Cloud Success Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCloud Full time
Customer Success Account Management Job

We are looking for an experienced and motivated individual to join our team as a Customer Success Account Manager. This is a unique opportunity to make a real difference in the lives of our customers and help drive their success with Microsoft cloud technologies.

The Customer Success Account Manager will be responsible for managing customer relationships, identifying opportunities to improve their experience, and developing innovative solutions to meet their needs. You will work closely with internal teams to deliver proactive services and ensure that our customers achieve value from their Microsoft investment.

This role requires strong relationship management skills, technical knowledge, and business acumen. If you have experience accelerating the success of Digital Native Businesses through Cloud services, we want to hear from you.

About the Role
  • Manage customer relationships and identify opportunities to improve their experience
  • Develop and implement customer-specific roadmaps to drive business value
  • Work with internal teams to deliver proactive services and ensure customer satisfaction
  • Accelerate customer adoption and usage of Microsoft cloud technologies
Required Skills and Qualifications
  • 5+ years of experience in IT support and solution delivery
  • Proven ability to build and maintain effective relationships at all levels
  • Broad understanding of Microsoft technologies and industry directions
  • Program management skills, including resource orchestration and communication
  • Account planning and portfolio management experience
  • Excellent collaboration and communication skills
Benefits
  • Industry-leading healthcare and wellness programs
  • Educational resources and professional development opportunities
  • Discounts on Microsoft products and services
  • Savings and investments programs
  • Generous time off and leave policies
  • Ongoing recognition and reward programs
What We Offer

We are committed to creating a diverse and inclusive workplace where everyone can thrive. We offer a range of benefits and programs to support your well-being, growth, and success. If you are passionate about making a difference in the lives of our customers, we want to hear from you.

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