Customer Experience Training Specialist

1 week ago

Footscray, Victoria, Australia Greater Western Water Limited Full time
{"About the Role

We are seeking a skilled Customer Experience Training Specialist to support our Customer Experience team in delivering high-quality customer service and representing Greater Western Water as a customer-focused organization.

As a key member of our team, you will contribute to our strategic objectives, ensure compliance, and enhance the skills and knowledge of our team members through effective training programs.

**Key Responsibilities:**

* Co-ordinate the design, development, implementation and facilitation of Customer Experience team training and personal development initiatives.
* Ensure the Customer Experience team consistently delivers both a positive customer experience and a high level of customer satisfaction.
* Provide support and coordinate training for the Customer Experience team.
* Recommend improvements and modify work processes and procedures to increase effectiveness and efficiency.
* Complete required training schedules in a timely and proficient manner.

**Requirements:**

* Exceptional communication and interpersonal skills
* Experience in preparing and maintaining work procedures and instructions.
* Proven experience in developing training documentation, processes, and procedures within the customer service/ experience sector.
* Expertise across customer resolution and complaints handling.
* Excellent interpersonal skills with the ability to communicate with a diverse range of stakeholders.
* Qualification in Workplace Training & Assessment certificate, diploma or degree is essential.

**Why Join Us?**

At Greater Western Water, we pride ourselves on being a diverse, inclusive, and friendly workplace where everyone thrives. We're committed to building a team that reflects the communities we serve and value everyone for who they are and what they can bring.

If you're passionate about delivering outstanding customer service training and are looking for a rewarding career opportunity, we encourage you to apply.

  • Customer Experience Training Specialist

    2 weeks ago

    Footscray, Victoria, Australia Greater Western Water Limited Full time

    About the RoleWe are seeking a skilled Customer Experience Training Specialist to support our Customer Experience team in delivering high-quality customer service and representing Greater Western Water as a customer-focused organization.As a Customer Experience Training Specialist, you will play a crucial role in coordinating the design, development,...

  • Customer Experience Training Specialist

    2 weeks ago

    Footscray, Victoria, Australia Greater Western Water Limited Full time

    About the RoleWe are seeking a highly skilled Customer Experience Training Specialist to join our team at Greater Western Water Limited. As a key member of our customer experience team, you will play a crucial role in delivering high-quality customer service and supporting our strategic objectives.Key ResponsibilitiesThe successful candidate will be...

  • Customer Experience Training Specialist

    3 weeks ago

    Footscray, Victoria, Australia Greater Western Water Limited Full time

    About the RoleWe have an exciting opportunity for a skilled professional to join our Customer Experience team as a Customer Experience Training Specialist.As a key member of our team, you will play a crucial role in supporting the delivery of high-quality customer service and representing Greater Western Water as a customer-focused organization.The...

  • Customer Experience Training and Development Specialist

    7 days ago

    Footscray, Victoria, Australia Greater Western Water Limited Full time

    About this roleWe are seeking an experienced Customer Experience Training and Development Specialist to join our team at Greater Western Water Limited.The successful candidate will be responsible for coordinating the design, development, implementation, and facilitation of training programs for our Customer Experience team. This includes ensuring that the...

  • Customer Experience Training and Development Specialist

    5 days ago

    Footscray, Victoria, Australia Greater Western Water Limited Full time

    About the RoleWe are seeking a skilled Customer Experience Training and Development Specialist to join our team at Greater Western Water Limited.As a key member of our Customer Experience team, you will play a crucial role in supporting our staff to deliver high-quality customer service and represent our organization as a customer-focused entity.Key...

  • Customer Experience Training Professional

    2 days ago

    Footscray, Victoria, Australia Greater Western Water Limited Full time

    About the RoleWe are seeking a highly skilled Customer Experience Training Specialist to join our team at Greater Western Water Limited in Melbourne. As a key member of our Customer Experience team, you will play a critical role in delivering high-quality customer service and representing our organization as a customer-focused entity.Key...

  • Customer Experience Training Specialist

    20 hours ago

    Footscray, Victoria, Australia Greater Western Water Limited Full time

    We are seeking a highly skilled Customer Experience Training Specialist to join our team at Greater Western Water Limited.The successful candidate will play a crucial role in supporting our Customer Experience team to deliver high-quality customer service and represent us as a customer-focused organization.Key Responsibilities:Coordinate the design,...

  • Customer Experience Liaison

    5 days ago

    Footscray, Victoria, Australia Michael Page Full time

    About Our CompanyOur client is a prominent player in the legal services industry, known for its strong reputation and commitment to excellence.What We Offer$37 per hour plus superannuation as a competitive salary packageA 6-month contract with opportunities for growth and developmentA chance to work in a diverse and inclusive company cultureLocated in...

  • Customer Experience Coordinator

    20 hours ago

    Footscray, Victoria, Australia Michael Page Full time

    About the RoleAs a Customer Experience Coordinator, you will be responsible for delivering exceptional customer service and ensuring seamless engagement with our clients. This role is ideal for an individual who is passionate about providing top-notch support and driving customer satisfaction.

  • Customer Engagement Liaison

    2 weeks ago

    Footscray, Victoria, Australia Michael Page Full time

    {"title": "Customer Engagement Specialist Role Description", "sections": [{"title": "Job Overview", "content": "At Michael Page, we are seeking a highly skilled Customer Engagement Specialist to join our team. As a Customer Engagement Specialist, you will be responsible for addressing customer queries and resolving issues in a timely manner."}, {"title":...

  • Customer Engagement Representative

    1 week ago

    Footscray, Victoria, Australia Michael Page Full time

    Customer Engagement Specialist Job DescriptionWe are seeking a Customer Engagement Specialist to join our team at Michael Page. The successful candidate will have proven experience in a customer service role and excellent communication and interpersonal skills.Key Responsibilities:Addressing customer queries and resolving issues in a timely...

  • Digital Adoption Specialist

    7 days ago

    Footscray, Victoria, Australia Greater Western Water Limited Full time

    We are seeking a skilled Digital Adoption Specialist to join our team at Greater Western Water Limited. As a key member of our organization, you will design and implement interactive experiences to drive business impacts.Company OverviewGreater Western Water Limited is a Victorian government-owned water corporation that provides essential services to growing...

  • Quality and Training Team Leader

    3 weeks ago

    Footscray, Victoria, Australia Greater Western Water Limited Full time

    About the OpportunityIn this critical leadership role, you will oversee the Quality and Training team within our Customer Connect Team, driving excellence in quality assessment and customer-facing roles. Your key responsibilities will include designing, implementing, and maintaining quality programs, delivering training, and contributing to a work culture...

  • Automotive Detailing Specialist

    3 weeks ago

    Footscray, Victoria, Australia Carson Automotive Group Full time

    Hiring: Automotive Detailing SpecialistOpportunity at Carson Automotive GroupCarson Automotive Group is seeking a skilled Automotive Detailing Specialist to join our team. This is a full-time position located at our dealership, where you will be responsible for washing and detailing new, used, and customer vehicles.This role requires a detail-oriented...

  • Automotive Asset Specialist

    2 days ago

    Footscray, Victoria, Australia Carson Automotive Group Full time

    Carson Automotive Group is seeking a skilled Automotive Asset Specialist to join their team.The ideal candidate will have experience in vehicle detailing and be able to work independently with excellent time management skills. This role involves washing and detailing new, used, and customer vehicles, both indoors and outdoors.We offer a competitive...

  • Automotive Technician Specialist

    2 weeks ago

    Footscray, Victoria, Australia Carson Automotive Group Full time

    Carson Automotive Group seeks a highly skilled Automotive Technician Specialist to join our team. This is a full-time position located in Victoria, BC.Key Responsibilities:Perform all repairs with quality workmanship and accurately document work performed.Conduct road tests and collaborate with parts and service teams to provide exceptional customer...

  • Automotive Repair Specialist

    2 weeks ago

    Footscray, Victoria, Australia Carson Automotive Group Full time

    Carson Automotive Group is a leading automotive group in Canada, representing 6 brands across 8 dealerships. We are seeking a skilled Automotive Repair Specialist to join our team in Victoria, BC.Key Responsibilities:Perform high-quality repairs and maintenance on vehicles;Accurately document all work performed;Conduct road tests to ensure vehicles are safe...

  • Automotive Parts Specialist

    4 weeks ago

    Footscray, Victoria, Australia Carson Automotive Group Full time

    At Carson Automotive Group, we are seeking a highly skilled Automotive Parts Specialist to join our team at our Suburban Motors dealership in Victoria, BC.Key Responsibilities:Collaborate with service technicians to determine parts requirements;Provide exceptional customer service to retail, wholesale, and internal customers;Maintain accurate parts costing...

  • Automotive Parts Specialist

    7 days ago

    Footscray, Victoria, Australia Carson Automotive Group Full time

    At Carson Automotive Group in Victoria, BC, we are seeking a highly skilled Automotive Parts Specialist to join our dynamic team at Suburban Motors dealership.About Us:We are a leading automotive group committed to delivering exceptional customer service and providing top-notch vehicles. Our experienced team is dedicated to helping customers find the perfect...

  • Automotive Parts Specialist

    3 weeks ago

    Footscray, Victoria, Australia Carson Automotive Group Full time

    At Carson Automotive Group, we are seeking a highly skilled Automotive Parts Specialist to join our team at our Suburban Motors dealership in Victoria, BC.Key Responsibilities:Assist service technicians in determining parts requirements;Provide exceptional customer service to retail, wholesale, and internal customers;Maintain accurate parts costing on...