Customer Service Trainer

3 weeks ago


Sydney, New South Wales, Australia Regional Express Holdings Limited Full time

Customer Service Trainer Role

An exciting opportunity exists for a suitably qualified individual to lead and establish priorities for our team of Customer Support Officers and contracted ground handling agents.

This role involves the direct oversight of ground operations training in all facets of Customer Service duties for Saab and B aircraft, including check-in, flight dispatch, flight editing, disruption recovery, customer service delivery, and aerobridge operation.

Key Responsibilities:

  • Facilitate and deliver ground operations training to ensure staff meet or exceed Rex's objectives for training, safety, and compliance.
  • Lead and establish priorities for the team to ensure ground employees meet or exceed Rex's objectives.
  • Ensure all staff are trained to the highest level in accordance with Rex standard operating procedures and regulatory requirements.
  • Accountability for company procedural and regulatory compliance.
  • Ensure operational compliance by providing appropriate training to staff and contractors at Hub and Rex Regional locations.

Requirements:

  • Airline or industry experience, minimum 3 years.
  • Certificate 4 in Work Place Training & Assessment or the willingness to undertake and complete the program.
  • Extensive experience in Sabre or similar preferred but not essential.
  • The ability to competently facilitate Training & Assessment activities.
  • Proven ability to manage a high workload under pressure with changing priorities.
  • Self-starter with the ability to operate remotely unsupervised.
  • Be customer focused and driven.
  • Must have highly developed communication skills (both written and verbal) capable of delivering classroom and on the job training.

Conditions:

Salary and conditions will be discussed with the successful applicant.



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