Customer Service Trainer

2 weeks ago


Sydney, New South Wales, Australia Regional Express Holdings Limited Full time
Job Summary: We are seeking a highly skilled and experienced Customer Service Trainer to lead our team in Sydney. As a Customer Service Trainer, you will be responsible for the delivery of ground operations training to our staff, ensuring they meet or exceed our objectives for training, safety, and compliance.

Key Responsibilities:
  • Delivery of ground operations training in all facets of customer service duties for Saab and B aircraft.
  • Training in Sabre and check-in kiosks.
  • Ensuring all staff are trained to the highest level in accordance with Rex standard operating procedures and regulatory requirements.
  • Accountability for company procedural and regulatory compliance.
  • Maintenance of accurate and up-to-date training records.

Requirements:
  • Minimum 3 years' experience in the airline or industry.
  • Certificate 4 in Workplace Training and Assessment or the willingness to undertake and complete the program.
  • Extensive experience in Sabre or similar is preferred but not essential.


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