Estate Administration Director

4 days ago

Adelaide, South Australia beBeeCustomerService Full time $98,478 - $104,165
Job Title: Team LeaderOverview:

As a leader within our organization, you will be responsible for driving high levels of customer service to both internal and external customers while motivating and leading a team to help deliver meaningful customer service, financial support, and estate administration to members of our community.

The day-to-day leadership of a team includes resourcing, performance management, and oversight of the delivery of quality and timely customer services. You will be expected to provide expert advice while contributing to the continuous improvement of our Personal Estates branch by identifying operational efficiencies.

This is an excellent opportunity to contribute to business growth and sustainability. You will identify process improvement opportunities, lead change management processes, and monitor customer service deliverables and manage compliance within the team as part of business-as-usual activities.

You will also play a key role in identifying, developing, and implementing new business procedures through consultation with external stakeholders, industry professionals, and the community. Additionally, you will support the overall development of the team as both mentor and coach, playing a key role in driving the positive culture of the branch.

Key Responsibilities:
  • Day-to-day leadership of a team including resourcing, performance management, and oversight of the delivery of quality and timely customer services.
  • Providing expert advice while contributing to the continuous improvement of the Personal Estates branch by identifying operational efficiencies.
  • Contributing to business growth and sustainability by identifying process improvement opportunities, leading change management processes, and monitoring customer service deliverables and managing compliance within the team as part of business-as-usual activities.
  • Identifying, developing, and implementing new business procedures through consultation with external stakeholders, industry professionals, and the community.
  • Supporting the overall development of the team as both mentor and coach, playing a key role in driving the positive culture of the branch.
Requirements:
  • A leader with a strategic mindset who operates with demonstrated experience and a passion to always deliver a high level of customer service.
  • Actively seeking opportunities for continuous improvement and having exceptional problem-solving skills.
  • A people leader who will enjoy the opportunity to positively influence the culture of your team and are keen to share knowledge and experience in the mentoring, training, and development of your team members.
  • Exceptional stakeholder engagement skills with the ability to form and maintain positive working relationships.
  • Excellent written and verbal communication skills and experience and would like to contribute to business improvement by identifying operational efficiencies.

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