Customer Experience Leader
2 days ago
About House:
House is Australia's largest homeware & kitchenware retailer, part of Global Retail Brands Australia. With over 160 stores nationally and growing, we're a one-stop shop for all your cooking, baking & gift giving essentials.
As the Assistant Store Manager - Chadstone, you'll play a pivotal role in supporting the Store Manager to achieve overall success. You'll co-lead the team to deliver an outstanding customer experience.
Key Responsibilities:
- Drive a customer-centric culture and meaningful store experience through leading by example.
- Conduct the development of your team, aligning with business goals to hit financial sales, profit, and productivity targets.
- Showcase your expertise in Visual Merchandising, transforming our store into a haven that captures attention and creates an atmosphere so delightful, shopping becomes an absolute joy.
- Efficiently oversee store rostering and wage expenses, maintaining a sharp emphasis on commercial acumen.
- Manage stock (up to 15kg) in a fast-paced environment ensuring everything's in place for our customers' shopping spree.
- Diligently track store sales performance, recognizing exceptional results and pinpointing opportunities for enhancement – communicate findings to peers and senior management.
- Collaborate closely with the Store Manager & Talent Acquisition team to identify and recruit dedicated retail professionals to join our organization.
What We Offer:
- A competitive salary of $80,000 - $110,000 per annum, depending on experience.
- Up to $2000 of merchandise to use as you see fit.
- Vouchers & Discounts for you and your family.
- Be part of a talented team who are passionate and love having FUN.
- Training and Development to hit your career aspirations and goals.
Requirements:
- Previous experience as an Assistant/Store Manager or Full-time worker.
- A passion for the retail industry is a must.
- Ability to manage budgets, interpret financial reports and generate efficient rosters in the absence of the Store Manager.
- Operational excellence, experienced across stock control & a keen eye for visual merchandising.
- Thrive on the energy of a fast-paced environment, inspire and excite your peers.
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