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Director of Student Experience

2 weeks ago

Melbourne, Victoria, Australia beBeeStudentLeader Full time $125,000 - $145,000

About this Opportunity

We are seeking a strategic leader to oversee the entire student journey from onboarding to graduation, ensuring operational efficiency and exceptional student outcomes.

This role leads a high-performing team, drives engagement and retention initiatives, and represents student services at governance forums.

Key Responsibilities:

  • Lead and manage the student engagement and operations team
  • Develop structured processes to support growth and enhance student experience
  • Design and deliver student engagement and retention strategies across the full lifecycle
  • Oversee onboarding, enrolment, progression, and graduation workflows
  • Ensure compliance with regulatory requirements
  • Represent student operations at executive governance forums
  • Use student lifecycle data to identify trends, address gaps, and implement continuous improvements

Required Skills and Qualifications:

  • Proven leadership in student services or registrar operations
  • Higher education experience essential (online or hybrid delivery preferred)
  • Strong understanding of regulatory standards and compliance
  • Demonstrated success in student engagement, wellbeing, and retention
  • Data-literate and confident in using insights to inform strategy and reporting