Performance Improvement Specialist

Performance Improvement Specialist - NSW role at DXC Technology. Join to apply for the Performance Improvement Specialist - NSW role at DXC Technology. This is a position within a new self-insurance business operation, focusing on building a customer-focused service team and driving improved business performance.

As a Performance Management Specialist, you will work collaboratively within the Performance Improvement Team to develop innovative best-practice claims management strategies to drive improved business performance. Primary objectives include supporting corporate targets, maximising remuneration, and improving operational and quality measure results.

• Assist in realising organisational goals by aligning processes and driving efficient results
• Translate business plans into action plans; monitor and review plans through to completion
• Identify, analyse, and improve business processes to meet current goals and identify new ones to enhance profit and performance
• Re-engineer processes to reduce cost and cycle time and improve quality of production and service where appropriate
• Analyse scheme and DXC performance data to identify performance against remuneration objectives and areas for improvement
• Contribute to development of new initiatives, strategies, and processes to achieve gains in business performance with the Continuous Improvement Team
• Assist Senior Management Team with planning and strategic orientation
• Provide direction to staff on selected components and aspects of their work as required
• Provide training, coaching and mentoring to help employees reach objectives and enable progression

• Understanding of Workers Compensation Legislation, regulations and guidelines
• Strong understanding of governing standards of practice
• Strong understanding of and remuneration drivers
• Experience with GWCC, CRM Salesforce, QLIK reporting and other scheme systems (e.g., Kofax, Payments Plus)
• Excellent oral and written communication skills
• Strong self-management and organisational skills
• Continuous improvement mindset and adaptability to change
• Effective consultation, negotiation and influencing skills
• Innovative and lateral thinking
• Strong analytical, problem-solving, and decision-making skills
• Relationship building and customer service focus

DXC Technology (NYSE: DXC) helps global companies run mission critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. Learn more at DXC.com.

DXC is committed to building better futures for customers, colleagues, environment, and communities. We foster a culture of inclusion, belonging and corporate citizenship, with societal initiatives within our Social Impact Practice. We offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.

DXC is an equal opportunity employer and welcomes submissions from people from all walks of life. We celebrate diversity and recognise it is the unique contributions of our people that give us our edge. We support a bring your whole-self to work philosophy and are committed to an inclusive environment.

Accommodation of special needs for qualified candidates may be considered within the DXC Accommodation Policy. We are committed to providing reasonable accommodation for qualified individuals with physical and mental disabilities.

Recruitment fraud is a scam; DXC does not make offers of employment via social media networks, and we never ask for money or payments from applicants at any point in the recruitment process. Information on employment scams is available on our site.

Locations mentioned: Macquarie Park, NSW; Sydney, NSW; Auburn, NSW; Rydalmere, NSW.