Post Placement Support Specialist
1 day ago
Avoid unemployment challenges and empower job seekers through our employment services.
Key Responsibilities:
- Deliver proactive support to employed participants via regular telephone or face-to-face contact, monitoring their progress and addressing workplace challenges.
- Identify and recommend additional training resources or support services based on individual needs, ensuring timely claim evidence submission and documentation.
- Manage a caseload effectively, adhering to contractual obligations, internal policies, and quality standards, while maintaining accurate records and meeting performance targets.
Required Skills and Qualifications
Successful candidates will possess:
- Experience in Employment Services or transferable skills.
- Excellent interpersonal and communication skills.
- Ability to work independently in challenging environments.
- Proven experience working in high-performance driven settings.
- Demonstrable ability to build positive relationships with key stakeholders.
- High degree of self-motivation.
- Strong engagement and relationship building skills.
- Proficiency in Microsoft Office and Excel suites of programs.
Benefits
- Paid parental leave.
- Service recognitions.
- Employee wellbeing program.
- Purchased annual leave.
- APM Family Hub.
What We Offer
Join us as we continue to empower people and make a lasting impact on their lives. At our organisation, we are strengthened by diversity, committed to providing a work environment where everyone is included, treated fairly and with respect.
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