Family Support Specialist

5 days ago

Toowoomba, Queensland, Australia Anglicare Southern Queensland Full time

About Anglicare Southern Queensland

We are a leading provider of care-based services, dedicated to supporting individuals and families across various life stages. Our team of skilled professionals delivers a range of services, including the Children & Parenting program, which offers short-term, early intervention outreach case management to families in need of support.

About the Program

The Children & Parenting program provides therapeutic assistance to children and families, aiming to improve positive wellbeing by educating and supporting them. Our team works closely with families to identify goals and develop a plan to achieve them, while also providing group work for parents, caregivers, and family members to enhance their wellbeing, resilience, knowledge, and skills.

About the Role

The Family Support Worker will provide therapeutic assistance to children and families, ensuring the best interest of children and families are always central. This role involves conducting intake assessments, performing client risk assessments, and providing outreach services as needed. The successful candidate will also advocate for client rights, collaborate with child protection and other agencies, and develop and deliver client/community education workshops.

Responsibilities

  • Conduct intake assessments via phone, online, and face-to-face to determine eligibility and complete psycho-social assessments for complex needs.
  • Perform client risk assessments and safety planning; maintain accurate case records.
  • Provide outreach services as needed and negotiate appropriate fees with clients.
  • Advocate for client rights and collaborate with child protection and other agencies to achieve service goals.
  • Develop and deliver client/community education workshops; prepare case and court reports as necessary.
  • Work with individuals, families, and couples to enhance self-awareness and relationship skills.
  • Participate in team meetings, supervision, and professional development.

Qualifications, Credentials, and Other Requirements

  • Degree in Health, Human Services, Behavioural Science, Social Work, Psychology, or similar.
  • Current National Police Check.
  • Current Blue Card.
  • Current Queensland Driver Licence.
  • Ability and willingness to travel within the service region.
  • Ability and willingness to work outside of standard business hours, including on-call work.

About You

  • Strong ability to work within a child-focused and whole family framework while positively engaging clients in a supportive role.
  • Committed to maintaining confidentiality and applying sensitivity with a non-judgmental approach.
  • Excellent verbal, written, and interpersonal communication skills, with the ability to effectively consult and liaise with diverse individuals.
  • Strong organizational and time management skills, adept at prioritizing and meeting deadlines.
  • Capable of working independently, taking initiative, and contributing as an effective team member.
  • Digital literacy and proficiency in Microsoft Word, Excel, Publisher, Outlook, and various database applications.

Why Anglicare?

  • Join a respected Not For Profit and make a real impact in your role to assist Queenslanders in need.
  • Salary Packaging - get up to $15,900 of your salary tax-free to pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition, and more.
  • In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation, etc.).
  • Enjoy the potential tax savings of a Novated Car Lease.
  • Employee Discounts at some of Australia's leading retailers.
  • 6% Bupa Health Insurance Discount.
  • Referral App - Earn real $$$ for sharing jobs to your network and potentially earn up to $300 per referred successful starter.
  • Career Opportunities - join a company who aim to promote from within to fill new roles with our internal-only Job Board.
  • Opportunities to purchase additional annual leave.
  • Pastoral Care Support & Employee Assistance Programs.
  • Free annual Flu vaccinations.

What happens now?

Apply now by sending us your current resume, cover letter, and answering a few simple screening questions. If you require any adjustments to the recruitment process or require further information, please contact Jasmine Shiu Kumar on 07 3838 7508.

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