Family Support Worker

1 day ago

Toowoomba, Queensland, Australia Anglicare Southern Queensland Full time

About Anglicare Southern Queensland

We are a respected Not For Profit organisation dedicated to providing care-based services to individuals of all life stages. Our skilled staff deliver a breadth of services across a vast geographic footprint, and in many types of locations.

About the Program

The Children & Parenting program provides short term, early intervention outreach case management to families in need of support. The service works with families to identify goals and to develop a plan to work towards these goals. In addition, the service provides group work for parents/caregivers/supporting family members, children and youth to help them build their wellbeing, resilience, knowledge and skills.

About the Role

The Family Support Worker will provide therapeutic assistance to children and families to improve positive wellbeing by educating and supporting them and working towards enhancing their community connectedness. The role will ensure the best interest of children and families are always central and they are referred through to the most appropriate internal or external service.

Responsibilities:

  • Conduct intake assessments via phone, online, and face-to-face to determine eligibility and complete psycho-social assessments for complex needs.
  • Perform client risk assessments and safety planning; maintain accurate case records.
  • Provide outreach services as needed and negotiate appropriate fees with clients.
  • Advocate for client rights and collaborate with child protection and other agencies to achieve service goals.
  • Develop and deliver client/community education workshops; prepare case and court reports as necessary.
  • Work with individuals, families, and couples to enhance self-awareness and relationship skills.
  • Participate in team meetings, supervision, and professional development.

Qualifications, Credentials and Other Requirements

  • Degree in Health, Human Services, Behavioural Science, Social Work, Psychology or similar.
  • Current National Police Check.
  • Current Blue Card.
  • Current Queensland Driver Licence.
  • Ability and willingness to travel within the service region.
  • Ability and willingness to work outside of standard business hours, including on-call work.

About You:

  • Strong ability to work within a child-focused and whole family framework while positively engaging clients in a supportive role.
  • Committed to maintaining confidentiality and applying sensitivity with a non-judgmental approach.
  • Excellent verbal, written, and interpersonal communication skills, with the ability to effectively consult and liaise with diverse individuals.
  • Strong organisational and time management skills, adept at prioritising and meeting deadlines.
  • Capable of working independently, taking initiative, and contributing as an effective team member.
  • Digital literacy and proficiency in Microsoft Word, Excel, Publisher, Outlook, and various database applications.

Why Work with Anglicare?

  • Make a real impact in your role to assist Queenslanders in need.
  • Salary Packaging - get up to $15,900 of your salary tax free to pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition and more.
  • In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation etc.)
  • Enjoy the potential tax savings of a Novated Car Lease.
  • Employee Discounts at some of Australia's leading retailers.
  • 6% Bupa Health Insurance Discount.
  • Referral App - Earn real $$$ for sharing jobs to your network and potentially earn up to $300 per referred successful starter.
  • Career Opportunities - join a company who aim to promote from within to fill new roles with our internal-only Job Board.
  • Opportunities to purchase additional annual leave.
  • Pastoral Care Support & Employee Assistance Programs.
  • Free annual Flu vaccinations.

What happens now?

Apply now by sending us your current resume, cover letter and answering a few simple screening questions.

We want to ensure all applicants have the opportunity to present their best selves, if you require any adjustments to the recruitment process or require further information please contact: Jasmine Shiu Kumar on 07 3838 7508

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