Senior Injury Claims Professional

2 days ago

Wollongong, New South Wales, Australia beBeeClaims Full time $99,938 - $139,999
Key Role: Claims Specialist

This is a long-term fixed position that requires collaboration with workers and employers to streamline the claim process, providing timely access to services for injury recovery.


Job Responsibilities:
  • Develop strong customer relationships and provide top-notch service to all parties including workers, employers, stakeholders, families, and support networks.
  • Provide clear, concise information about claims, entitlements, and obligations in a manner that is easy to understand.
  • Conduct ongoing reviews of worker entitlements in relation to weekly payments and medical expenses.
  • Collaborate with injury management specialists and technical experts.
  • Assist workers and employers in completing relevant documents to ensure timely access to required services for return to work and injury recovery.
  • Facilitate active participation of injured workers and their employers in any return to work and recovery planning.
  • Ensure case management aligns with legislation and compliance guidelines.
  • Proactively manage cases to achieve optimal outcomes, prioritizing early sustainable return to work for workers at reasonable claim costs.
  • Identify opportunities for process improvement and contribute to continuous development.
  • Offer guidance and support to colleagues when dealing with complex cases.

Essential Skills and Qualifications:
  • Minimum 3 years' experience in personal injury, life insurance, or workers compensation working on complex cases.
  • Strong understanding of workers insurance legislation and regulatory framework.

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