
Career Opportunities
3 days ago
The role of a Claims Advisor is to assist workers and employers in navigating the claims process, ensuring timely access to required services for injury recovery and return to work.
Key Responsibilities- Establish and maintain strong relationships with customers, providing exceptional service and support throughout the claims process.
- Provide accurate and clear information on claim options, entitlements, obligations, and responsibilities, facilitating informed decision-making.
- Conduct ongoing entitlement reviews to ensure fairness and consistency in weekly payments and medical expenses.
- Collaborate with Injury Management Specialists and Technical Specialists to deliver effective case management and achieve optimal outcomes.
- Support workers and employers in completing relevant documents, ensuring efficient access to required services and resources.
- Facilitate active participation in return-to-work planning, promoting collaborative approaches to injury recovery and sustainable employment.
- Ensure compliance with legislation and regulatory guidelines, upholding the highest standards of professionalism and integrity.
- Identify opportunities for continuous improvement, driving innovation and excellence in claims management practices.
- Serve as a point of guidance for Claims Officers, providing expertise and support in complex cases.
- At least 3 years' experience in personal injury, life insurance, or workers compensation, with a proven track record in managing complex cases.
- Thorough understanding of relevant legislation and regulatory frameworks, ensuring seamless navigation of the claims process.
We celebrate diversity and welcome applicants from diverse backgrounds to join our team. We are committed to supporting our people's growth and development, fostering an environment where they can thrive.
We prioritize building trust and confidence with the communities we serve, making complex processes simple to deliver better outcomes. Whether it's workplace injuries or road incidents, we provide long-term care support to improve quality of life, including helping individuals return to work.
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