Emergency Services Coordinator

Creating a positive impact starts from within.

Origin is committed to leading the energy transition through cleaner energy and customer solutions. We're always looking for better ways to deliver for our customers – and for our people.

About the role

This is an exciting opportunity to join our National Response Centre business working onsite in a premium grade office on an initial six month contract.

As a key member of our team, you'll be working in a dynamic, fast paced environment, where you will be responsible for delivering an exceptional response experience providing critical services to the communities in which our valued customers operate across several industries.

To be successful in this role, you'll need demonstrated experience with using multiple computer systems at any given time, have clear and effective communication skills with high proficiency in data collection and recording, and possess the ability to remain calm and composed under pressure.

Successful applicants will thrive and be comfortable in a response centre environment where the shift is dedicated to responding to a range of fault, emergency and safety calls and associated dispatch functions.

Some of your day to day duties will include:

1. Accurately capturing call related information, entering all information received into relevant systems for use by a dispatcher.
2. Processing updates and further information regarding an event status.
3. Managing a range of customer enquiries relating but not limited to inbound safety and welfare monitoring service calls, emergency, non-emergency, and fault calls.
4. Providing an excellent customer experience.
5. Dispatching of service orders within regulatory and contractual timeframes, providing notification to a senior officer if this performance measure is at risk of being breached.
6. Notifying a senior officer immediately of any incident which has the potential to escalate.

What you'll bring

1. Ability to facilitate a rotating roster comprising of 8-hour shifts that can be rostered in a span of hours between 6am through to midnight Monday to Sunday including Public Holidays for a 38-hour week.
2. You'll need to be a self-motivated, flexible, proactive problem solver who can also work under instruction.
3. Able to work and thrive in a fast-paced inbound emergency response centre that is constantly changing and staying calm under pressure.
4. Maturity and discipline to deliver consistent quality results across all facets of engagement.
5. Personal qualities such as dedication, resilience, caring empathetic and solution orientated mindset.
6. Positive approach to all tasks.
7. Strong written and verbal communication skills, with the ability to obtain and relay information correctly.
8. High competency working with computers across multiple CRM applications and standard Microsoft suite of products simultaneously and interchangeably at any given time.
9. High attention to detail and ability to follow and adhere to processes and operating procedures.
10. Ability to adjust to constantly changing environment.
11. Accountability for own performance, development, and contribution in a professional work environment.

Benefits and Perks

1. Training and career development opportunities.
2. Leadership support.
3. Comprehensive Care and Assurance Plan.
4. Employee Share Plan.
5. Recognition and reward for value brought to the business.

Join us in creating change

We are a diverse, equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from those who want to make a difference.

Background checks may be required to determine suitability for this position as part of the recruitment process and during employment.