Operational Support Professional

1 week ago

Sydney, New South Wales, Australia beBeeSupport Full time $97,727 - $137,772

Job Title:

Operational Support Professional

We are seeking an Operational Support Professional to join our dynamic Business Taxes Debt Team. The successful candidate will have debt collection experience, a background in customer service, and the ability to mentor, coach, and develop staff.

Your Key Responsibilities:

  • Review complex matters and provide professional legislative and procedural advice to customers and staff
  • Catch up new employees and conduct quality assurance reviews to identify training needs and uplift capability within your assigned team
  • Analyse customer information using external and internal data sources and make appropriate debt resolution recommendations
  • Maintain comprehensive and up-to-date knowledge of legislation, policies, procedures, and business rules
  • Contribute to change through continuous improvement and innovation
  • Report regularly to team leaders on coaching and development outcomes

The Ideal Candidate:

  • A positive attitude and ability to develop effective relationships with staff and other stakeholders
  • Problem-solving, analysis, and decision-making skills
  • Ability to manage competing priorities while maintaining attention to detail
  • High ethical standards and a commitment to maintaining confidentiality
  • Excellent communication skills and coaching experience
  • Professional judgement, sensitivity, and initiative when dealing with customers
  • Business, accounting, or finance qualifications would be highly regarded

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