Customer Service and Library Officer Opportunities

2 days ago


Capel, Australia Shire of Capel Full time

Welcome to the Shire of Capel, a vibrant community nestled between the beach and the forest in Western Australia. We are seeking highly skilled Customer Service and Library Officers to join our team as casual pool members.

As a Customer Service Officer, you will be the first point of contact for our customers, handling enquiries, resolving issues, and providing exceptional service. Your strong communication skills, attention to detail, and positive attitude will make you an asset to our team.

The Library Officer role involves assisting readers with their enquiries, issuing and discharging library materials, and maintaining records across our libraries in Capel, Boyanup, and Dalyellup. Your passion for delivering excellent customer service, combined with your ability to work independently and collaboratively, will enable you to thrive in this role.

We offer a competitive hourly rate of $26.9698 - $31.9518, plus 25% casual loading rate. Our benefits package includes up to 14% Shire superannuation contribution, employee benefits program offering a wide range of discounts, and a supportive work environment that values Honesty, Empathy, Accountability, Respect, and Teamwork (HEART).

To succeed in these roles, you will need to demonstrate:

  • Strong customer service experience
  • Excellent interpersonal skills
  • Good numerical and literacy skills
  • Satisfactory Police clearance
  • Working With Children Check (Library Officers)

Cash handling experience, knowledge of local government structure and function, and public library experience are highly regarded. If you are a positive, community-minded individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

We value diversity and welcome applications from individuals of diverse backgrounds. If you need assistance with your application or wish to discuss any potential barriers that may prevent you from applying, please contact us on 9727 0222.


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