Customer Service Representative

3 weeks ago


Capel, Australia Shire of Capel Full time

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. As a key point of contact for our customers, you will be responsible for receiving and triaging customer requests, assisting with basic enquiries, and escalating technical and complex enquiries to the relevant teams as appropriate.

As a Library Assistant, you will play a vital role in supporting our library services, assisting readers with their enquiries, issuing and discharging library materials, and maintaining records across our libraries. Your excellent interpersonal skills and ability to work in a team environment will enable you to build strong relationships with internal and external customers.

The successful candidate will possess strong customer service experience, excellent computer skills, and the ability to work in a fast-paced environment. A satisfactory Police clearance and Working With Children Check (for Library Officers) are also required.

We offer a competitive hourly rate, up to 14% Shire superannuation contribution, and a range of employee benefits. If you are a positive and community-minded individual who is passionate about providing an exceptional customer experience, we encourage you to apply.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers
  • Assist with customer requests, enquiries, and issues
  • Work collaboratively with the team to achieve goals and objectives
  • Maintain accurate records and databases
  • Perform other related duties as required

Requirements:

  • Strong customer service experience
  • Excellent computer skills, including MS Office, Internet, Email, and databases
  • Excellent interpersonal skills
  • Good numerical and literacy skills
  • Satisfactory Police clearance
  • Working With Children Check (for Library Officers)

What We Offer:

  • Competitive hourly rate
  • Up to 14% Shire superannuation contribution
  • Range of employee benefits


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