Customer Service Representative

3 weeks ago


Capel, Australia Shire of Capel Full time

We are seeking a Customer Service Representative to provide exceptional customer experiences for our community. As a key point of contact, you will receive and triage customer requests, assist with basic enquiries, and escalate technical and complex enquiries to the relevant teams.

The ideal candidate will possess strong customer service experience, excellent interpersonal skills, and the ability to work in a fast-paced environment. You will also have a strong understanding of local government structure and function, as well as experience with MS Office, Internet, Email, and databases.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers
  • Receive and triage customer requests
  • Assist with basic enquiries and escalate technical and complex enquiries
  • Work collaboratively with the Customer Relations and Libraries team

Requirements:

  • Strong customer service experience
  • Excellent interpersonal skills
  • Strong understanding of local government structure and function
  • Experience with MS Office, Internet, Email, and databases

What We Offer:

  • A supportive and inclusive work environment
  • Opportunities for professional growth and development
  • A competitive hourly rate and casual loading rate
  • Up to 14% Shire superannuation contribution

We value diversity and encourage applications from individuals of diverse backgrounds. If you are passionate about providing exceptional customer experiences and possess the required skills and experience, we encourage you to apply.



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