Quality Assurance Team Leader

1 month ago

Canberra, ACT, Australia Programmed Full time
About the Opportunity

We are seeking a highly skilled Quality Assurance Team Leader to join our team at Programmed. As a key member of our Compliance and Engagement Manager's team, you will play a critical role in ensuring the quality of audits conducted under the Housing ACT Facility Management contract.

Your primary responsibilities will include updating the Annual Quality Assurance Plan, reviewing the internal QA framework, and driving compliance across subcontractor performance. You will conduct regular spot checks, targeted audits, and prepare detailed reports with risk analysis and recommendations for improvement.

This role requires close collaboration with internal stakeholders to carry out audits, address client complaints, and ensure compliance with contractual obligations and ISO 9001 standards. You will be a key point of contact for inquiries and oversee the quality of field audits and investigations to ensure timely conflict resolution and client satisfaction.

Key Responsibilities
  • Conducting quality audits on subcontractors working under the Housing ACT Facility Management contract
  • Updating the Annual Quality Assurance Plan and reviewing internal QA frameworks
  • Conducting regular spot checks and targeted audits to ensure contract compliance
  • Preparing audit reports, including findings, opportunities for improvement, and recommendations
  • Investigating complaints and preparing responses to resolve conflicts
  • Acting as an escalation point for inquiries and complaints
  • Collaborating closely with the Compliance and Engagement Manager on activities
About You
  • Experience conducting audits and preparing audit reports
  • Knowledge of ISO 9001 preferred but not essential
  • Strong problem-solving skills and experience investigating and resolving complaints, preparing reports, and managing risk
  • High attention to detail
  • Strong communication and interpersonal skills

  • Quality Assurance Team Leader

    4 weeks ago

    Canberra, ACT, Australia Programmed Full time

    Quality Assurance Team LeaderProgrammed is seeking a Quality Assurance Team Leader to ensure the quality of audits conducted under the Housing ACT Facility Management contract.About the OpportunityThis is an exciting opportunity for a Quality Assurance Team Leader to join our team and drive compliance across subcontractor performance. You will be responsible...

  • Quality Assurance Team Leader

    2 weeks ago

    Canberra, ACT, Australia Programmed Full time

    About The OpportunityProgrammed is seeking a Quality Assurance Team Leader to ensure the quality of audits conducted under the Housing ACT Facility Management contract.As a key member of the team, you will be responsible for updating the Annual Quality Assurance Plan, reviewing the internal QA framework, and driving compliance across subcontractor...

  • Quality Assurance Team Leader

    2 weeks ago

    Canberra, ACT, Australia Programmed Full time

    About The OpportunityProgrammed is seeking a Quality Assurance Team Leader to ensure the quality of audits conducted under the Housing ACT Facility Management contract.You will be responsible for updating the Annual Quality Assurance Plan, reviewing the internal QA framework, and driving compliance across subcontractor performance.This role involves...

  • Quality Assurance Team Leader

    4 weeks ago

    Canberra, ACT, Australia Programmed Full time

    About The OpportunityWe are seeking a highly skilled Quality Assurance Team Leader to join our team at Programmed. As a key member of our Compliance and Engagement team, you will play a critical role in ensuring the quality of audits conducted under the Housing ACT Facility Management contract.Your primary responsibilities will include updating the Annual...

  • Quality Assurance Team Leader

    4 weeks ago

    Canberra, ACT, Australia Programmed Full time

    About The OpportunityAn exciting opportunity exists for a Quality Assurance Team Leader to join Programmed, ensuring the quality of audits conducted under the Housing ACT Facility Management contract.You will be responsible for updating the Annual Quality Assurance Plan, reviewing the internal QA framework, and driving compliance across subcontractor...

  • Quality Assurance Team Leader

    1 month ago

    Canberra, ACT, Australia Programmed Full time

    About The OpportunityAn exciting opportunity exists for a Quality Assurance Team Leader to join Programmed, ensuring the quality of audits conducted under the Housing ACT Facility Management contract.You will be responsible for updating the Annual Quality Assurance Plan, reviewing the internal QA framework, and driving compliance across subcontractor...

  • Quality Assurance Team Leader

    2 weeks ago

    Canberra, ACT, Australia Programmed Full time

    About The OpportunityProgrammed is seeking a highly skilled Quality Assurance Team Leader to join our team, ensuring the quality of audits conducted under the Housing ACT Facility Management contract.Key ResponsibilitiesConduct quality audits on subcontractors working under the Housing ACT Facility Management contractUpdate the Annual Quality Assurance Plan...

  • Quality Assurance Team Leader

    2 weeks ago

    Canberra, ACT, Australia Programmed Full time

    About The OpportunityA key role exists for a Quality Assurance Team Leader to join Programmed, ensuring the quality of audits conducted under the Housing ACT Facility Management contract.As a Quality Assurance Team Leader, you will be responsible for updating the Annual Quality Assurance Plan, reviewing the internal QA framework, and driving compliance...

  • Quality Assurance Team Leader

    3 weeks ago

    Canberra, ACT, Australia Programmed Full time

    About the OpportunityWe are seeking a highly skilled Quality Assurance Team Leader to join our team at Programmed. As a key member of our Compliance and Engagement team, you will be responsible for ensuring the quality of audits conducted under the Housing ACT Facility Management contract.Your key responsibilities will include:Conducting quality audits on...

  • Quality Assurance Specialist

    4 weeks ago

    Canberra, ACT, Australia Randstad Full time

    Quality Assurance SupervisorAt Randstad, we are seeking a highly skilled Quality Assurance Supervisor to join our team. As a Quality Assurance Supervisor, you will play a critical role in ensuring the quality of our products and services.Key Responsibilities:Develop and implement quality management systems to ensure compliance with ISO 9001 standards.Lead a...

  • Quality Assurance Specialist

    1 month ago

    Canberra, ACT, Australia Randstad Full time

    Quality Assurance SupervisorAt Randstad, we are seeking a highly skilled Quality Assurance Supervisor to join our team. As a Quality Assurance Supervisor, you will play a crucial role in ensuring the quality of our products and services.Key Responsibilities:Develop and implement quality management systems to ensure compliance with ISO 9001 standards.Lead a...

  • Quality Assurance Specialist

    1 month ago

    Canberra, ACT, Australia APS Full time

    About the RoleWe are seeking a highly motivated and skilled Quality Assurance Officer to join our team at the Australian Public Service (APS). As a key member of our Management and Quality Assurance function, you will play a critical role in ensuring the delivery of business outcomes and the adherence to regulatory, license, and standard requirements.Key...

  • Quality Assurance Specialist

    4 weeks ago

    Canberra, ACT, Australia APS Full time

    About the RoleWe are seeking a highly motivated and skilled Quality Assurance Officer to join our team in the Management and Quality Assurance function. As a key member of our team, you will be responsible for ensuring compliance with legislative frameworks, government decision-making, and Defence's mission and policy requirements.Key ResponsibilitiesDesign...

  • Quality Assurance Engineer

    4 weeks ago

    Canberra, ACT, Australia Exclaim IT Full time

    About the RoleWe are seeking an experienced Quality Assurance Engineer to join our team at Exclaim IT. As a key member of our team, you will be responsible for ensuring the quality and reliability of our software systems.Key ResponsibilitiesDevelop and execute test cases to ensure products and systems meet acceptance criteria.Work with project team members...

  • Quality Assurance Specialist

    3 weeks ago

    Canberra, ACT, Australia Exclaim IT Full time

    About the RoleExclaim IT is seeking a skilled Quality Assurance Specialist to join our team and contribute to the testing and validation of our operational systems. The ideal candidate will have a strong background in software quality assurance and testing, with experience in agile environments and industry-leading practices.Key ResponsibilitiesDevelop...

  • Quality Assurance Director

    3 weeks ago

    Canberra, ACT, Australia Australian Government Full time

    About the RoleThe Australian Government is seeking a highly skilled and experienced Quality Assurance Director to join the Defence team. As a key member of the Strategic Priorities Branch, Governance Group, you will be responsible for providing strategic oversight of the quality assurance process, ensuring all ministerial submissions, briefs, and...

  • Director of Quality Assurance

    3 weeks ago

    Canberra, ACT, Australia Australian Government Full time

    About the RoleThe Australian Government is seeking a highly skilled and experienced professional to lead the Quality Assurance Unit as Director. This is a key role within the Defence organisation, responsible for ensuring the quality of all ministerial advice and correspondence.Key ResponsibilitiesProvide strategic oversight of the quality assurance process,...

  • Director of Quality Assurance

    3 weeks ago

    Canberra, ACT, Australia Department Of Defence Of Australia Full time

    About the RoleThe Department of Defence of Australia is seeking a highly skilled and experienced individual to fill the position of Director of Quality Assurance. As a key member of the Strategic Priorities Branch, Governance Group, you will be responsible for leading a small team in ensuring the quality of all ministerial advice and correspondence.Key...

  • Quality Assurance Auditor II

    3 weeks ago

    Canberra, ACT, Australia Pharmiweb Full time

    Quality Assurance Auditor IIICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.We are currently seeking a Quality Assurance Auditor II to join our...

  • Senior Quality Assurance Specialist

    2 weeks ago

    Canberra, ACT, Australia HiTech Group Full time

    Job Title: Senior Quality Assurance SpecialistJob Summary: We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at HiTech Group. As a Senior Quality Assurance Specialist, you will be responsible for ensuring the quality of our software delivery projects by providing test reports and engaging with stakeholders to conduct...