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Customer Education Specialist
2 months ago
Easy Agile is a pioneering Australian start-up that has disrupted the traditional software development landscape. Founded on the principles of agility, our company has grown exponentially, with a strong focus on work-life balance and community involvement.
Job SummaryWe are seeking a highly skilled Customer Education Specialist to join our team. As the first dedicated specialist in this role, you will play a pivotal part in shaping the way our customers learn and engage with our products.
Key Responsibilities- Create engaging and impactful educational materials, including user guides, video tutorials, webinars, and interactive modules.
- Lead live training sessions, webinars, and workshops that empower our customers to fully leverage our product suite.
- Partner with our Customer Success, Support, and Product teams to pinpoint common customer challenges and craft tailored educational content.
- Monitor and report on the success of our educational programs, using data to drive ongoing improvements.
You are a skilled instructional designer with a knack for creating comprehensive educational materials and learning experiences for SaaS products. You have experience working in an Agile environment and are familiar with agile frameworks and principles.
What We OfferWe offer a unique and generous Employee Share Option Plan (ESOP), flexible working options, four paid volunteer days a year, an annual learning allowance of $5,000, and a range of other benefits and perks that support your personal and professional growth.
