Student Accommodation Night Shift Manager

1 week ago

Melbourne, Victoria, Australia beBeeJob Full time $70,712

**Night Operations Role**

Scape's vision is to be the Earth's best living company. We are a leading provider of student accommodation in Australia.

The Night Manager is a key member of the property-based Operations team, responsible for ensuring the safety and security of residents as well as the effective management and escalation of incidents.

This role involves working night shifts from 11pm - 7am on a rotating roster.

As a Night Manager, your key responsibilities will include:

  • Conducting nightly audits to ensure accuracy and completeness of all financial transactions, including room charges, cash handling, and credit card transactions.
  • Managing the night shift operations, including guest check-ins and check-outs, responding to guest inquiries and requests, and ensuring smooth operations during the night.
  • Verifying the accuracy of guest accounts, resolving any discrepancies, and preparing detailed reports for management.
  • Ensuring the security and safety of the premises during the night, monitoring CCTV systems, and promptly addressing any security concerns or emergencies.
  • Assisting with administrative tasks, such as updating reservations, processing payments, and maintaining accurate records.
  • Collaborating with other hotel departments to ensure seamless communication and coordination between shifts.
  • Providing exceptional customer service to guests, addressing their needs, and resolving any issues or complaints in a professional and timely manner.

We are seeking a passionate and motivated Night Manager who values a fun and vibrant stay while prioritizing the safety of our residents.

The ideal candidate should have:

  • A minimum of 2 years' experience in a customer service/operations role.
  • Excellent written and verbal communication skills.
  • Outstanding organizational skills, with the ability to manage competing priorities without compromising accuracy and customer service.
  • Computer literacy, with proficiency in Microsoft Office suite and database management systems.
  • Leadership and supervisory experience and skills.
  • Exceptional customer service skills, including conflict resolution.

At Scape, we offer a range of benefits to support our employees in achieving their personal and professional goals.

These include:

  • A day off to celebrate your birthday, however you want.
  • A recharge day (known affectionately as a Bueller Day).
  • 'Escapes' - stay at any of our buildings in any state for up to 5 nights free of charge.
  • Referral bonuses.
  • EAP, Sonder & Duress support.

We strive to create an inclusive environment that respects and values your culture, traditions, and perspectives.

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