Night Shift Operations Manager
6 hours ago
Job Title: Night Shift Operations Manager
The Night Shift Operations Manager plays a critical role in ensuring the safety and security of residents, as well as the effective management and escalation of incidents.
This role involves working night shifts from 11pm – 7am on a rotating roster, requiring strong organizational skills and attention to detail.
- Conducting nightly audits to ensure accuracy and completeness of all financial transactions, including room charges, cash handling, and credit card transactions.
- Managing the night shift operations, including guest check-ins and check-outs, responding to guest inquiries and requests, and ensuring smooth operations during the night.
- Verifying the accuracy of guest accounts, resolving any discrepancies, and preparing detailed reports for management.
- Ensuring the security and safety of the premises during the night, monitoring CCTV systems, and promptly addressing any security concerns or emergencies.
- Assisting with administrative tasks, such as updating reservations, processing payments, and maintaining accurate records.
- Collaborating with other departments to ensure seamless communication and coordination between shifts.
Requirements and Skills:
- A minimum of 2 years' experience in a customer service/operations role.
- Excellent written and verbal communication skills.
- Outstanding organizational skills, with the ability to manage competing priorities without compromising accuracy and customer service.
- Computer literacy, with proficiency in Microsoft Office suite and database management systems.
- Leadership and supervisory experience and skills.
About the Role:
As a Night Shift Operations Manager, you will be responsible for providing exceptional customer service to guests, addressing their needs, and resolving any issues or complaints in a professional and timely manner.
Benefits:
This is an excellent opportunity to join a dynamic team and take on a challenging role that requires strong leadership and operational skills. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply.
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