Hotel Front Line Representative

4 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time $55,000 - $75,000
Job Overview

We are seeking a dynamic and enthusiastic Guest Service Agent to be the face of our hotel.

Responsibilities
  • Deliver exceptional service, from check-in to check-out and everywhere in between.
  • Complete a wide variety of front office tasks, including selling facilities and taking reservations.
  • Provide passionate, knowledgeable, and friendly service to external and internal guests at all times.
  • Answer all telephone calls in a professional manner according to brand standards.
  • Reconcile cashier floats at the completion of each shift.
Requirements

Your skills and experience include:

  • Previous customer service experience in a hotel environment.
  • Strong knowledge of computer systems, including Microsoft Office and Opera Cloud.
  • The ability to work under pressure, multitask, and think on your feet to quickly resolve issues.
  • Strong communication skills and pride in personal presentation.
  • A genuine customer service focus and a strong dedication to making guests smile during their stay.
  • Availability to work a rotating roster, including mornings, afternoons, and overnight shifts as requested.
  • Valid Australian working rights.
Benefits
  • An opportunity to work, learn, and experience benefits tailored to your needs.
  • The ability to contribute to and take pride in knowing you have made a difference to the greater good of the hotel operation.
  • Collaboration with passionate industry professionals.
  • Mentorship by experienced hospitality professionals who want to see you succeed.
Our Commitment To Diversity & Inclusion

We value diversity and inclusion. We offer adjustments to support you if needed.

Key Information

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Hospitality

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