Technical Support Specialist

2 days ago

Sydney, New South Wales, Australia Workforce Australia for Individuals Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Workforce Australia for Individuals. As a key member of our support team, you will provide Level 2 technical expertise and serve as the escalation point for Level 1 Helpdesk Technicians.

Key Responsibilities

  • Provide Level 2 technical support and expertise to resolve complex and critical issues.
  • Manage and resolve technical problems using advanced troubleshooting techniques.
  • Experience with Microsoft 365, including Office 365, Teams, SharePoint, and Exchange.
  • Proficient in Active Directory management and troubleshooting.
  • Apply basic networking principles; CCNA certification is a plus.
  • Serve as an escalation point for Level 1 Helpdesk Technicians.
  • Prior experience in a Managed Service Provider (MSP) environment is highly desirable.

What You'll Get In Return

  • A supportive and inclusive work culture.
  • Opportunities for career growth and advancement.
  • Training and development programs.
  • A collaborative and team-oriented environment.
  • Recognition and rewards for outstanding performance.
  • Modern and well-equipped office facilities.
  • Diverse and challenging projects.
  • Opportunities to work on cutting-edge technologies.

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