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Sleep Health Journey Specialist
2 months ago
We are seeking a highly motivated and customer-focused individual to join our Australian Consumer Care Centre team as a Sleep Health Journey Specialist. In this role, you will play a critical part in helping our consumers achieve a better night's sleep through our sleep health product range.
Key Responsibilities- Create a gold star consumer experience across all interactions and pathways, striving to meet the consumer's needs in their first point of contact.
- Identify, handle and convert all sales opportunities confidently by engaging with consumers in finding the right combination of products and services to meet their needs.
- Actively promote ResMed product and service offerings to existing and potential consumers, including promotions, product releases, partnerships & self-service options.
- Demonstrate a strong sense of ownership of our consumer's omni-channel experience, nurturing a pipeline from initial enquiries through to processing sales and after sale support.
- Advocate for and educate on the continued usage of ResMed products and services to the consumer throughout their ongoing sleep health journey to Awaken their Best.
- Strong commitment and drive to achieve weekly, monthly and quarterly sales targets while continually providing a gold star consumer experience.
- Actively think of and be involved in continuous improvements projects and their implementation within the Direct to Consumer Channel.
- 3 years' sales experience in a fast-paced inbound or outbound telesales environment.
- Technologically literate (MS Office, CRM & phone systems).
- Strong communication skills (both written and verbal), exceptional active listening abilities.
- Has demonstrated ability to convert potential leads to sales.
- Experience in working towards and achieving targets.
- Willingness to embrace change and commitment to continuous improvement.
- Aptitude for problem-solving, dealing with difficult consumers while always staying solution-focused.
- Ability to work autonomously, interpret instruction and follow process and procedures. Set priorities and operate in a busy environment to meet critical deadlines.
- Flexibility to work a variety of shifts including weekends.
- A self-starter with the ability to work within varied environments.
- Understanding of Australian Consumer Law relating to Retail and Manufacturers.
- Knowledgeable in using Salesforce, Cisco phone systems and MYOB or Shopify.
ResMed offers flexible/hybrid work arrangement options, and every new hire gets a ResMed SWAG pack prior to joining. We also offer benefits such as Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), 20 weeks Paid Parental leave, 2-day Volunteer leave, Carers leave, free gym & swimming pool access, access to on-site vacation care, free parking, free coffee, subsidised meals and many more.
