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Head of People Communications and Reputation

1 month ago

Brisbane, Queensland, Australia Virgin Australia Full time
About the Role

We are seeking a highly experienced and skilled Head of People Communications and Reputation to join our team at Virgin Australia. As a key member of our leadership team, you will be responsible for providing strategic leadership and execution of our group-wide internal communications, with a focus on promoting and protecting our company's reputation internally and externally.

Key Responsibilities
  • Develop and implement internal and external communication strategies to build our reputation across all employees
  • Design and communicate strategies to ensure our Corporate Communications effort, including reputation management, can be monitored and performance accurately measured
  • Oversee the adoption of best practice communications strategies and tools
  • Curate and explain our Virgin Australia story to our people, ensuring integrated campaigns and advocacy are developed across the Corporate Affairs and Consumer PR teams
  • Advise ELT/Senior stakeholders on communications opportunities, as well as risk and issue mitigation
  • Oversight and management of our Crisis Management preparations as they relate to internal communications
  • Build and lead employee advocacy, ensuring employees feel part of the wider Virgin Australia community
  • Plan, deliver, and assess the impact of internal and external communications campaigns, content, and programs
  • Manage the strategy for our overall channels' infrastructure
Requirements
  • Degree in Communication
  • 10+ years experience in a senior internal and external communications role
  • Experience working within a large and complex, ideally ASX-listed, consumer-facing business
  • Proven ability to manage a busy and diverse portfolio of issues, including crisis management
  • Strategic thinker and effective influencer with proven ability to interact with senior leaders
  • Deep internal and corporate communications knowledge and experience
  • Organisational agility
  • Demonstrated leadership experience in managing complex employee groups
  • Crisis Management within a regulated and complex operating environment
  • C-Suite Communications strategy development
  • Experience with high-profile public-facing brands with consumer PR focus
  • Self-starter who can work through ambiguity in a fast-paced environment
  • Passionate about aviation/travel
  • Comfortable embracing transformational change
What We Offer
  • Discounted flights for you and your loved ones
  • Flexible, hybrid work style
  • One of Brisbane's most admired head office locations
  • Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
  • Cheaper hospitality, retail, technology, beauty, and wellness services
  • Free counselling and access to a wellbeing app
  • 'Dress for Your Day' – enjoy the freedom to wear whatever makes you feel great
About Us

We're Virgin Australia, the airline that's always done things a little different. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground, and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.