Customer Care Team Leader

7 days ago

Sydney, New South Wales, Australia Catholic Healthcare Full time

Company Description

Catholic Healthcare PTY Ltd

**Job Description**:

- ** Excellent Salary Packaging options + 6 extra leave days**:

- ** Not-For-Profit / values based organisation**:

- ** Permanent Full-Time position**

We are now seeking an enthusiastic and experienced Customer Service Team Leader to motivate and lead our team of dedicated customer service officers. Reporting to the service delivery operations manager, you will be responsible for ensuring the efficient delivery of client services within a high-volume call centre environment.
- To be successful for the role, you will have:_
- Previous experience coaching, supervising and training staff in an inbound contact centre
- Commitment to excellent customer service
- Ability to oversee and action key performance indicators
- Previous experience working with the Aged Care/Health sector/contact** **centre is highly desirable

Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services, retirement living and healthcare across NSW and SE QLD. Together, our team of over 4000 people are dedicated to our Mission of helping the people that we serve to live life to its fullest every day.

Why you'll love working with us:

- A supportive team environment where you will be set up for success
- The opportunity to make a real difference in someone's quality of life
- An opportunity to build a career with a successful growing values-based organisation
- NFP Salary Packaging benefits + 6 extra leave days per year
- Be part of a supportive and inclusive 'people first' culture
- Hello Recruitment Agencies, thanks for thinking of us. Right now, we're looking to fill this opportunity directly so if we do need your assistance we'll be in touch._

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