Cloud Support Specialist
5 days ago
This is an exciting opportunity for a technical professional to join our team and provide expert support to customers. You will be working with complex cloud and infrastructure technologies, troubleshooting and resolving issues within strict timeframes.
Key Responsibilities:- Investigate and resolve complex technical incidents affecting customer services
- Design and implement service changes for customer environments
- Provide timely and empathetic updates throughout the case lifecycle
- Act as a customer advocate, simplifying interactions with vendors and technical teams
- Collaborate with internal teams to deliver seamless support experiences
We value diversity and inclusion in the workplace, creating an environment where everyone feels valued and supported. As a Cloud Support Specialist, you will be part of a dynamic team that prioritizes delivering exceptional customer experiences.
What We Offer:- Flexible working arrangements and Employee Assistance Program (EAP)
- Discounted internet and mobile services
- Monthly rewards and recognition
- Internal training and resources for career development
- Fitness Passport access to multiple gyms and pools across Australia
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