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Senior Cloud Support Specialist

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Sydney, New South Wales, Australia beBeeTechnical Full time $140,000 - $180,000

**Job Overview**

We are seeking a seasoned Technical Support Specialist to join our team. As a key member, you will be responsible for delivering top-notch technical support and resolving complex customer issues.

The ideal candidate will have a strong background in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, or software development/support.

In this role, you will leverage your expertise to investigate and resolve customer complaints, build communities with peer delivery roles, and contribute to product/process improvements.

  • Main Responsibilities:
  • Investigate and resolve complex customer technical issues.
  • Build communities with peer delivery roles and share knowledge through readiness programs.
  • Engage with engineering/supportability teams to improve products.

**Qualifications:**

  • Bachelor's Degree in Computer Science, Information Technology, or related field.
  • 3+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support.
  • Strong technical skills, including MECM, Intune, Windows Server, Active Directory, and networking concepts.